How local administrations start with an internal AI chat in 2-3 weeks. Practical guide with checklists for a quick, GDPR-compliant entry.
Local governments are under pressure: staff shortages, limited budgets, and rising expectations from citizens. At the same time, the availability of generative AI tools has revealed the enormous potential for relief. Studies estimate that up to 82% of public sector employees could be relieved of routine tasks by AI—with annual productivity increases of around 1.7%. However, there is a catch: as of early 2025, 43% of public employees are already using freely available tools like ChatGPT—while only 26% utilize applications provided by their respective administration. This "Shadow AI" is risky: if citizen data, salary information, or confidential documents are entered into external AI chats, massive data protection violations loom. The solution: an internal, data protection compliant AI chat