Kriftel introduces an AI citizen chatbot and internal assistant with FEAZY. A prime example of successful local government digitalization.
The Background: Addressing the Skilled Labor Shortage Like many municipalities, Kriftel faces a significant challenge: fewer skilled workers, increasing demands, and limited resources. AI can help maintain high service standards—not as a replacement for employees, but as a support system. In the Höchster Kreisblatt on January 6, 2026, the municipal board explained: "In view of the worsening shortage of skilled workers and the tight budgets of public households, it is becoming increasingly important to use AI applications alongside standard digitalization to offer services faster and more cost effectively." The Announcement: Two AI Systems for Kriftel According to the press report, Kriftel plans to introduce two AI solutions: a chatbot for citizen inquiries on the website and an internal AI