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Terms of Use

Terms of Use

1. Introduction

Welcome to FEAZY AI, a Software-as-a-Service (SaaS) platform for creating, integrating, and managing AI assistants. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you may not use our services.

Provider: FEAZY AI – powered by European Innovation Forum GmbH
Address: Im Kreuzegut 2, 60438 Frankfurt am Main, Germany
Contact: hello@feazy.de

2. Definitions

  • “Platform”: The FEAZY AI SaaS-based services provided by the Provider.
  • “User”: Any individual aged 18 years or older who accesses or uses the Platform.
  • “Customer”: Any natural or legal person who enters into a contractual relationship with the Provider.
  • “Content”: All data, information, and materials uploaded, input, or generated by Users on the Platform.
  • “Confidential Information”: All non-public information disclosed by either party, marked as confidential or which should reasonably be considered confidential.

3. Eligibility and Usage

3.1 Eligibility

Use of the Platform is restricted to individuals aged 18 years or older. By using the Platform, you represent and warrant that you meet this age requirement.

3.2 Permitted Use

The Platform may only be used in accordance with applicable laws, regulations, and these Terms, including but not limited to the EU Artificial Intelligence Act (EU AI Act) and General Data Protection Regulation (GDPR).

3.3 Prohibited Use

Users may not use the Platform to:

  • Engage in any unlawful, harmful, fraudulent, or malicious activity.
  • Upload or distribute content that is illegal, offensive, defamatory, or infringes on the rights of third parties.
  • Attempt unauthorized access to other Users’ data or systems.
  • Reverse engineer, decompile, or disassemble the Platform.
  • Use the Platform in a way that could disrupt its integrity or performance.

4. Account Registration and Security

  • Users must provide accurate and complete information when creating an account.
  • Users are responsible for maintaining the confidentiality of their login credentials and for any activities conducted through their account.
  • Users must promptly notify the Provider of any unauthorized use of their account or security breaches.

5. Services and Availability

5.1 Services Provided

FEAZY AI offers tools for Users to create, integrate, and manage AI assistants, bots, and agents. Users are solely responsible for their created use cases and integrations.

5.2 Service Levels and Maintenance

  • Service Level Agreements (SLAs): Can be individually agreed upon. By default, no guaranteed service levels apply, and the Provider is not obligated to maintain uninterrupted service.
  • Maintenance: Planned maintenance will be communicated in advance where feasible. Emergency maintenance may occur without prior notice.
  • Beta Features: Provided “as-is” with no warranties or guarantees.

6. Payment and Billing

6.1 Payment Terms

  • Payment models (e.g., monthly subscriptions) are available upon consultation with FEAZY Sales.
  • Free trial periods may be individually agreed upon. Unless otherwise terminated within the specified period, trial accounts may convert into paid subscriptions.
  • Invoices can be issued manually or automatically, depending on the agreement.
  • Refunds: No refunds are provided under any circumstances.

6.2 Automatic Renewal and Cancellation

  • Contracts automatically renew on a monthly basis unless canceled with at least 30 days’ notice before the renewal date.
  • Upon cancellation, Users may access their data for up to one month, after which the data will be deleted unless otherwise agreed.

7.User Content and Data Processing

7.1 User Responsibilities

  • Users retain ownership of the Content they upload to the Platform.
  • By using the Platform, Users grant the Provider a limited license to process and store Content solely for the purpose of providing the services.
  • Users must ensure their Content complies with all applicable laws and does not infringe upon any third-party rights.

7.2 Data Retention and Security

  • Access to Content post-termination is available for up to one month.
  • Retention Periods:
    • Chat histories: Retained for six months by default.
    • Logs: Retained for six months.
  • Data is encrypted both in transit and at rest.
  • No user data is used to train Provider-operated AI models.
  • The Provider complies with GDPR and relevant data privacy regulations.

7.3 Third-Party Services

  • The Platform utilizes various third-party APIs and services. A full list is available upon request.
  • Users acknowledge that the Provider is not liable for the availability or performance of third-party services.

8. Intellectual Property

  • All intellectual property rights in the Platform, including software, branding, and documentation, are owned by the Provider.
  • Users may not use the Provider’s trademarks, names, or logos without prior written consent.
  • Publishing screenshots or recordings of the Platform is prohibited without explicit authorization.

9. Data Protection and Privacy

  • Hosting: Data is stored on AWS servers located in Germany.
  • AI Models: Users have the choice between multiple AI models, including models hosted in the Azure cloud within Europe. We can manually disable the user selection options for specific models on demand.
  • Data Processing: Users are responsible for ensuring compliance with GDPR and informing end-users where necessary.
  • Privacy Measures: The Provider implements Privacy by Design and Default principles, ensuring minimal data collection and adherence to legal obligations.
  • Sensitive Data: Users should not input personally identifiable information (PII) unless necessary and with proper consent.

10. Fair Use and Code of Conduct

Users agree to:

  • Use the Platform responsibly and not exploit its services beyond typical usage levels.
  • Refrain from activities that could harm other Users or the Platform.
  • Comply with all applicable laws and not misuse the Platform for unauthorized purposes.

11. Liability and Disclaimers

  • Limitation of Liability: The Provider is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform.
  • AI Output Disclaimer: AI-generated outputs may contain errors. Users should not rely on them for making critical decisions.
  • Indemnification: Users agree to indemnify the Provider from any claims, liabilities, or damages resulting from their use of the Platform.

12. Termination and Suspension

  • Contracts can be terminated by either party with 30 days’ written notice.
  • The Provider may suspend or terminate access for violations of these Terms without prior notice.
  • Data retention post-termination is limited to one month unless otherwise agreed.

13. Confidentiality

  • Users must maintain the confidentiality of all non-public information obtained through the Platform.
  • No screenshots, recordings, or disclosures of Platform details are permitted without written consent.
  • Confidentiality obligations survive the termination of this agreement.

14. Governing Law and Jurisdiction

  • These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
  • Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Frankfurt am Main, Germany.

15. Amendments

  • The Provider reserves the right to update these Terms. Users will be notified of significant changes in advance.
  • Continued use of the Platform after modifications constitutes acceptance of the updated Terms.

16. Contact Information

For inquiries regarding these Terms or the Platform:

  • Email: hello@feazy.de
  • Address: Im Kreuzegut 2, 60438 Frankfurt am Main, Germany

Last updated: 22.02.2025

Effective Date: 22.02.2025

 

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